Parkash Traders India is committed to providing our customers with high-quality products and excellent service. We understand that sometimes circumstances may require you to return or seek a refund for a purchase. Please review the following policies to understand your rights and options regarding refunds and returns.
1. Refund Policy:
We offer refunds on eligible purchases under the following conditions:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a return and offer a full refund or replacement, depending on your preference.
- Incorrect or Incomplete Orders: In the event that you receive an incorrect or incomplete order, please notify us immediately. We will rectify the issue by sending the correct items or completing your order as required.
- Cancellation Before Shipping: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process a full refund for the canceled items.
2. Return Policy:
We accept returns on eligible items under the following conditions:
- Unopened and Unused Items: If you change your mind about a purchase and wish to return it, you may do so within 14 days of receiving the product, provided that the item is unopened, unused, and in its original packaging. A restocking fee may apply.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as sending the wrong item or a defective product.
- Refund Processing: Once we receive the returned item and verify its condition, we will process a refund to your original method of payment within 7-10 business days.
3. Non-Refundable Items:
Certain items are not eligible for refunds or returns, including:
- Customized or Personalized Products: Items that have been customized or personalized according to your specifications cannot be returned unless they are defective or damaged.
- Perishable Goods: Perishable items such as food, beverages, or plants are non-refundable unless they arrive damaged or spoiled.
4. How to Initiate a Refund or Return:
To initiate a refund or return, please follow these steps:
- Contact Us: Reach out to our customer service team via email or phone to explain the reason for your refund or return request.
- Provide Details: Provide your order number, the name of the item(s) you wish to return, and details about the issue, such as damage or defect.
- Return Authorization: Wait for approval and instructions from our team before shipping the item(s) back to us.
5. Contact Information:
If you have any questions or concerns about our refund and return policy, please contact us.
