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Refund And Return Policy

Parkash Traders India is committed to providing our customers with high-quality products and excellent service. We understand that sometimes circumstances may require you to return or seek a refund for a purchase. Please review the following policies to understand your rights and options regarding refunds and returns.

1. Refund Policy:

We offer refunds on eligible purchases under the following conditions:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a return and offer a full refund or replacement, depending on your preference.
  • Incorrect or Incomplete Orders: In the event that you receive an incorrect or incomplete order, please notify us immediately. We will rectify the issue by sending the correct items or completing your order as required.
  • Cancellation Before Shipping: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process a full refund for the canceled items.

2. Return Policy:

We accept returns on eligible items under the following conditions:

  • Unopened and Unused Items: If you change your mind about a purchase and wish to return it, you may do so within 14 days of receiving the product, provided that the item is unopened, unused, and in its original packaging. A restocking fee may apply.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as sending the wrong item or a defective product.
  • Refund Processing: Once we receive the returned item and verify its condition, we will process a refund to your original method of payment within 7-10 business days.

3. Non-Refundable Items:

Certain items are not eligible for refunds or returns, including:

  • Customized or Personalized Products: Items that have been customized or personalized according to your specifications cannot be returned unless they are defective or damaged.
  • Perishable Goods: Perishable items such as food, beverages, or plants are non-refundable unless they arrive damaged or spoiled.

4. How to Initiate a Refund or Return:

To initiate a refund or return, please follow these steps:

  • Contact Us: Reach out to our customer service team via email or phone to explain the reason for your refund or return request.
  • Provide Details: Provide your order number, the name of the item(s) you wish to return, and details about the issue, such as damage or defect.
  • Return Authorization: Wait for approval and instructions from our team before shipping the item(s) back to us.

5. Contact Information:

If you have any questions or concerns about our refund and return policy, please contact us.

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